These Terms and Conditions apply to all services provided by First Class Safety Training, including training courses, audits and consultancy services.
At First Class Safety Training Ltd, we understand that sometimes plans may change. However, to ensure the smooth running of our courses and manage resources effectively, we have put the following policy in place:
1. Bookings
- All bookings must be confirmed in writing by email.
- By booking a service with First Class Safety Training, you agree to these Terms and Conditions.
- A confirmation email will be sent once your booking is received.
2. Payment
- Payment is required in full before the date of the training course or audit, unless otherwise agreed in writing.
- For courses or services invoiced after delivery, payment is due within 7 days of the invoice date.
- Accepted payment methods include bank transfer or any other method agreed in advance.
3. Cancellations and Rescheduling
By the client:
- Cancellations made more than 30 days before the scheduled date will receive a full refund.
- Cancellations made within 30 days will be charged at 50% of the total fee.
- Requests to reschedule may be accommodated where possible but are not guaranteed.
Please ensure you notify us as soon as possible if you need to cancel or reschedule a course. For cancellations or any enquiries, please contact us directly.
By First Class Safety Training:
- In the unlikely event that a course or service needs to be rescheduled or cancelled by us, we will offer an alternative date or a full refund.
- We are not responsible for any costs incurred by the client due to cancellation.
4. Course Attendance and Certificates
- It is the client’s responsibility to ensure attendees are present and on time.
- Late arrivals may not be admitted and refunds will not be issued in such cases.
- Certificates of attendance or achievement will be issued only to participants who complete the full course.
5. Client Responsibilities
- The client agrees to provide a safe and suitable environment for any in person training or audits carried out at their premises.
- The client is responsible for ensuring that all information provided to First Class Safety Training is accurate and complete.
6. Liability
- All services are delivered with care and professionalism. However, First Class Safety Training accepts no liability for any direct or indirect loss or damage arising from the use of information or services provided.
- Clients remain responsible for implementing health and safety measures in their workplace.
7. Confidentiality
- All client information will be treated as confidential and will not be shared with third parties without consent, unless required by law.
8. Intellectual Property
- All course materials, resources and documentation provided remain the property of First Class Safety Training and must not be copied, reproduced or distributed without permission.
9. Updates to Terms
- First Class Safety Training reserves the right to amend these Terms and Conditions at any time. The latest version will always be available upon request or on our website.
How to Contact Us
If you have any questions regarding this Cancellation Policy, please contact us at carly@firstclasssafety.co.uk